Privacy Policy
Last updated: September 2026
Well Woman Massage Co. respects your privacy and is committed to keeping your personal information safe. This Privacy Policy explains what information I collect, why I collect it and how I use and protect it when you contact me or use my massage services.
Information I may collect
I may collect personal information such as:
* Your name
* Telephone number
* Email address
* Your address, where needed for a mobile massage appointment
* Information you provide about your health, wellbeing or massage requirements
* Appointment and treatment details
* Payment information, where applicable
* Any other information you choose to provide when contacting me
I only collect information that is reasonably necessary to provide my services and communicate with you.
How I use your information
I may use your information to:
* Arrange and manage your appointments
* Contact you about your appointment
* Provide safe and appropriate massage treatments
* Keep appropriate treatment and client records
* Process payments
* Respond to enquiries
* Send information you have requested
* Meet my legal, insurance and professional obligations
I will not use your personal information for unrelated purposes without your consent, unless I am legally required to do so.
Health and treatment information
Before providing a massage, I may ask you for information about your health, medication, injuries, medical conditions or other relevant circumstances. This information is collected so that I can assess whether massage is appropriate and provide your treatment as safely as possible. I will treat this information as confidential and only use it for purposes connected with your treatment, safety and professional responsibilities.
How I protect your information
I take reasonable steps to keep your personal information secure and prevent it from being lost, misused, accessed without permission or disclosed inappropriately. Some client information is currently recorded on paper consultation and treatment forms. These forms are kept securely in a locked, secure folder and are only accessible to me. As I provide a mobile service, I may need to transport these records with me when necessary. I take reasonable care to keep them secure while travelling and when carrying out treatments. I will only keep your information for as long as necessary for the purposes for which it was collected, including any period required for legal, insurance or professional record-keeping purposes. When paper records are no longer required, they will be disposed of securely so that the information cannot be read or recovered
Sharing your information
I do not sell or rent your personal information.
I will not normally share your personal information with other people or organisations unless:
* You have given permission
* It is necessary to provide a service you have requested
* I am legally required to do so
* It is necessary for insurance, legal or professional purposes
Where third-party services are used, such as website hosting, email services or payment providers, those organisations may process information in accordance with their own privacy policies.
Website and cookies
My website may use cookies or similar technologies to help the website function properly, understand how visitors use the website and improve the experience.
Some cookies may be provided by third-party services used on the website.
You can control or restrict cookies through your browser settings. Where required, consent will be requested before non-essential cookies are used.
Mailing list and marketing
If you choose to sign up to receive emails, I may use your name and email address to send you the information you have requested, such as news, updates, offers or wellbeing information.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.
I will not add you to a marketing mailing list without your consent.
Your rights
Under UK data protection law, you have rights relating to your personal information.
Depending on the circumstances, these may include the right to:
* Ask what personal information I hold about you
* Ask for inaccurate information to be corrected
* Ask for your information to be deleted where there is no legal reason for me to keep it
* Ask me to restrict how your information is used
* Withdraw consent where processing is based on consent
* Object to certain uses of your information
* Request a copy of your personal information
If you would like to exercise any of these rights, please contact me using the details on my website.
Contact
If you have any questions about this Privacy Policy or how I handle your personal information, please contact:
Well Woman Massage Co.
Email: steph@wellwomanmassage.co.uk
Telephone: 07851552620
Complaints
If you have concerns about the way I have handled your personal information, please contact me first so that I can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection and privacy.
This Privacy Policy may be updated from time to time to reflect changes to my services, website or legal requirements.